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Cutter & Squidge

While we&#x2019;d love to be able to cater for all dietary needs, I&#x2019;m afraid we&#xA0;do not offer gluten-free products, and as such, we&#x2019;re&#xA0;unable to cater for guests with coeliac requirements.You can view our vegan and wheat-free range <a class="fr-strong" href="https://cutterandsquidge.com/collections/vegan-wheat-free">here</a>.

Do you make anything that is both vegan and gluten free?

Dietary Requirements

What is a Biskie?

How long will a Biskie last?

Do you make custom or bespoke cakes?

I can't add carrot cake to the bottom tier of my wedding cake?

Where can I find the ingredient lists?

Do you make sugar free cakes?

Our Products

Do you make dairy-free cakes?

Do you make egg-free cakes?

I am pregnant, are your products safe to eat?

Are your products suitable for vegetarians?

Are your products suitable for vegans?

Are your products gluten-free?

What dietary restrictions do you cater for?

Do you offer nut free products?

Can I order over the phone?

What do you deliver to my area/postcode?

Do you offer free delivery?

Do you deliver on Bank / Public Holidays?

The postcode checker is getting stuck/I am having trouble ordering?

When should I order?

Can I add a gift note/message?

I want to place an order to send to multiple address, can I do this?

Can I order biskies or other treats for my company?

Can I personalise biskies or other treats for my company? copy

Can we not include prices with the order? It's a surprise!

I need to edit or cancel my order

My order confirmation email hasn't arrived. What should I do?

There is an error on my order confirmation

My order is a surprise, what if they miss the delivery?

Can I give you an international contact number?

My order is being delivered to a venue/restaurant/address that isn't mine

How can I print a VAT invoice

Can I order biskies for my wedding or party?

What is your cancellation policy?

Can I change my address

I want to change something else on my order

Do you show billing details on the order?

Can I order for delivery today?

Ordering Online

What is Clearpay?

How do I use Clearpay?

Where can I use Clearpay?

Who can use Clearpay?

How does the Clearpay payment schedule work?

What if I can’t pay a Clearpay instalment?

When will my items be delivered if I use Clearpay?

Is there a limit to how much I can spend on a single Clearpay transaction?

Can I use another form of payment with Clearpay?

How do I refund a product purchased with Clearpay?

Where can I find out more about Clearpay?

Clearpay

I haven't received my delivery tracking link

Where do you deliver to and how much does it cost?

Can I choose a specific delivery date and time?

My delivery date is missing from my confirmation email

Where can I collect my order from?

Do you offer same day delivery?

My order is out for delivery and I need to amend the delivery instructions

I have received the wrong item/my item is damaged

What’s your refund and return policy?

Where are my candles?

Delivery

Are the wedding cakes assembled / Do the drivers set up the cake or do we do it ourselves?

What size cake should I order?

Can I try before I buy?

Wedding

What is the gel pouch in my order?

How long will my cake last?

How long will my product last?

Product Care

How do I join The Squidge Society?

What are the benefits of joining The Squidge Society?

How do I refer a friend?

How do I check how many points and rewards I have?

Can I earn points for past purchases?

Will I still earn points if I use a discount code?

When will my points be approved?

When do my points expire?

How do I unlock Early Access?

How can I unsubscribe from The Squidge Society?

Rewards & Loyalty

Are your stores open to make a booking for afternoon tea?

Are your stores open for collection or pickup?

Our Soho Store

Where is your Brownie Subscription service?

Can I work for Cutter & Squidge?

Why do you have a dog in your logo?

Everything Else!

Can I send gifts to multiple addesses?

How many people can I sends gifts to?

Can I send different treats to a new group recipients?

Multi Address Orders

Do you make anything that is both vegan and gluten free?Updated 7 days ago