Changes and cancellations
Changing or cancelling a Cutter & Squidge personalised order: why sleeve and label designs can't be changed once they go to print, the 14-day cancellation right, delivery dates and addresses.
Can I change my personalised sleeve or label after I've ordered?
No. As soon as you place a personalised sleeve or label order, your artwork goes to print automatically, so we can't change the wording, name, number, date, message, design, photo, logo, sleeve or label size, product or delivery date.
Can I cancel a personalised sleeve or label order?
Personalised sleeve and label orders aren't covered by the 14-day cancellation right for online orders, because they're made to your specification and go to print as soon as you order. If you have a question about cancelling, please contact our custo
Does the 14-day cooling-off period apply to Cutter & Squidge orders?
No. The 14-day cancellation right for online orders doesn't apply to personalised goods, and it doesn't apply to perishable goods such as cakes, bakes and other food either.
Can I cancel the non-personalised items in my personalised sleeve or label order?
Not under the 14-day cancellation right, because cakes, bakes and other food are perishable and are excluded from it. If you'd like to change the non-personalised items, contact our customer service team and we'll let you know whether it's possible.
Can I change the delivery date on a personalised sleeve or label order?
No. The delivery date for a personalised sleeve or label order is fixed and set automatically, so it can't be moved once the order is placed.
Can I change the delivery address on a personalised sleeve or label order?
Contact our customer service team as soon as possible with your order number. Whether we can change it depends on where your order is up to, so we can't guarantee it.
Can I swap my product and keep my personalised sleeve or label?
No. Each sleeve or label is printed to fit one specific box or bottle, so it can't be moved to a different product. For example, a brownie box sleeve won't fit a selection box.
If I want a different design or product, what can I do?
Once a personalised sleeve or label order is placed, the design and product can't be changed. Please contact our customer service team with your order number.
Why can't I edit my personalised sleeve or label order in my account?
Editing is switched off for any order that includes a personalised item, because the artwork goes to print as soon as you order. Please contact our customer service team instead.
If I remove the personalised item from my order, will it stop being printed?
No. Removing a personalised item from an order does not stop it being printed.