The Squidge Society is Cutter & Squidge's free loyalty programme, designed for customers who love giving (and receiving) great gifts. As a member, every order you place earns real £ credit in your Squidge Wallet, which you can spend against any futur

The Squidge Society is Cutter &amp; Squidge&apos;s free loyalty programme, designed for customers who love giving (and receiving) great gifts. As a member, every order you place earns real &#xA3; credit in your Squidge Wallet, which you can spend against any future order.Membership is completely free and there are no subscriptions to manage. <h2 dir="ltr" id="what-you-get-as-a-member">What you get as a member</h2>From the moment you join, every confirmed order earns Wallet credit at your tier rate. You also unlock additional perks as your membership grows:<ul><li dir="ltr" style="text-decoration:none;">Squidge Wallet credit on every order (self-gifts included)</li><li dir="ltr" style="text-decoration:none;">A welcome credit of &#xA3;3 when you join (Thoughtful tier)</li><li dir="ltr" style="text-decoration:none;">Gift Diary with occasion reminders and a &#xA3;2 bonus per saved date</li><li dir="ltr" style="text-decoration:none;">Referral bonuses when friends place their first order</li><li dir="ltr" style="text-decoration:none;">Exclusive perks at higher tiers, including SMS reminders, free next-day shipping, and early product access</li></ul> &#x1F4A1; &#xA0;Credit is always worth &#xA3;1 off your order &#x2014; no conversion rates, no minimum spend. <h2 dir="ltr" id="the-four-membership-tiers">The four membership tiers</h2>There are four tiers in the Squidge Society, each with better rewards:<ul><li dir="ltr" style="text-decoration:none;">Thoughtful &#x2014; Your starting tier from your first order</li><li dir="ltr" style="text-decoration:none;">Sweet &#x2014; From your 2nd to 4th order</li><li dir="ltr" style="text-decoration:none;">Luxe &#x2014; From your 5th order or &#xA3;300+ spent in 12 months</li><li dir="ltr" style="text-decoration:none;">Showstopper &#x2014; 10+ orders or &#xA3;600+ in a year</li></ul>Tiers are reviewed every January based on your activity over the previous 12 months. <h2 dir="ltr" id="is-it-really-free">Is it really free?</h2>Yes. There is no sign-up fee, no monthly subscription, and nothing to cancel. You join simply by creating a Cutter &amp; Squidge account and placing your first order.

What is the Squidge Society?

Joining the Squidge Society takes two steps and you are automatically enrolled at the Thoughtful tier from your very first order. Head to cutterandsquidge.com and create a free account. If you already have an account, you are ready to go. 💡  Your me

Joining the Squidge Society takes two steps and you are automatically enrolled at the Thoughtful tier from your very first order. <h2 dir="ltr" id="step-1--create-an-account">Step 1 &#x2014; Create an account</h2>Head to cutterandsquidge.com and create a free account. If you already have an account, you are ready to go.&#x1F4A1; &#xA0;Your membership, Squidge Wallet, and Gift Diary all live within your account &#x2014; so keeping everything in one place is important. Only one account per person is permitted. <h2 dir="ltr" id="step-2--place-your-first-order">Step 2 &#x2014; Place your first order</h2>Browse the site and checkout as normal. Within 24 hours of your order being confirmed, your first Wallet credit will appear. There is no separate sign-up to complete. <h2 dir="ltr" id="what-happens-after-i-join">What happens after I join?</h2>You will receive a &#xA3;3 welcome credit as a Thoughtful member. This will appear in your Squidge Wallet within 24 hours of your first order. From that point on, every order earns credit automatically. <h2 dir="ltr" id="already-have-an-account">Already have an account?</h2>If you have ordered from Cutter &amp; Squidge before, you may already be eligible. Sign in at cutterandsquidge.com/account/login and visit the Squidge Society page to check your status and Wallet balance.

How to Join the Squidge Society

Can't find the answer to your question? Send us an email and we will get back to you as soon as we can.

Rewards Club

Homepage

Account

Shop

Book Afternoon Tea

Corporate

Wishlist

Cutter & Squidge

The Squidge Society is Cutter & Squidge's free loyalty programme, designed for customers who love giving (and receiving) great gifts.

Getting Started

Rewards & Loyalty - The Squidge Society

What is a Biskie?

How long will a Biskie last?

What is the difference between your cakes?

Which cakes can I order for Nationwide delivery?

What are Nationwide Naked Celebration Cakes?

Why did you change your Naked Cakes?

Do you make custom or bespoke cakes?

Where can I find the ingredient lists?

Do you make sugar free cakes?

Help! My brownies have melted, can I put them in the fridge?

Are your products suitable for pregnant people?

Can I personalise the product?

What  does 'all natural' mean?

Can I freeze my products?

What are the new Cutter & Squidge Nationwide Covered Celebration Cakes?

What flavours are available in the Nationwide Covered Celebration Cake collection?

What sizes are the Nationwide  Celebration Cakes available, and how many people do they serve?

How much do the Nationwide Covered Celebration Cakes cost?

Are the Nationwide Covered Celebration cakes available year-round, or are they limited edition?

What is the difference between the new Nationwide Covered Celebration Cakes and the existing London-only covered cakes?

Do you deliver the Nationwide Celebration Cakes across the whole of the UK?

Is free delivery included with the Nationwide Covered Celebration Cakes?

Do you offer next-day delivery on the Nationwide Covered Celebration Cakes?

Can I collect a Nationwide Covered Celebration Cake from your Soho store?

Our Products

Do you offer next-day delivery on the Nationwide Celebration Cakes?

What sizes are the Nationwide Celebration Cakes available, and how many people do they serve?

How are the Nationwide Celebration Cakes packaged for delivery?

What are the gel ice packs in my Celebration Cake box?

My cake has been delayed by the courier — will it still be fresh and safe to eat?

What is the chocolate disc / personalisation topper, and where do I find it?

Can I customise the flavour, decoration, or size of my Celebration Cake?

Are the Nationwide Celebration Cakes suitable for vegetarians?

My Celebration Cake has arrived and the buttercream looks dry and old — is something wrong?

Nationwide Delivery Celebration Cakes

Do you make dairy-free cakes?

Do you make egg-free cakes?

I am pregnant, are your products safe to eat?

Do you make anything that is both vegan and gluten free?

Are your products suitable for vegetarians?

Are your products suitable for vegans?

Are your products gluten-free?

What dietary restrictions do you cater for?

Do you offer nut free products?

Is the wheat-free range suitable for coeliac diets?

Do you cater for allergies?

Dietary & Allergen Information

Can I order over the phone?

What do you deliver to my area/postcode?

Do you offer free delivery?

Do you deliver on Bank / Public Holidays?

The postcode checker is getting stuck/I am having trouble ordering?

When should I order?

Can I add a gift note/message?

I want to place an order to send to multiple address, can I do this?

Can I order biskies or other treats for my company?

Can we not include prices with the order? It's a surprise!

I need to edit or cancel my order

My order confirmation email hasn't arrived. What should I do?

There is an error on my order confirmation

My order is a surprise, what if they miss the delivery?

Can I give you an international contact number?

My order is being delivered to a venue/restaurant/someone else's address

How do I print or download a VAT invoice?

Can I order biskies for my wedding or party?

What is your cancellation policy?

Can I change my address

I want to change something else on my order

Do you show billing details on the order?

Can I order for delivery today?

I need to add a discount code to my order

Can you deliver to a Hospital?

I have my tracking link can I change delivery dates, delivery time or delivery address?

Can I collect my order from?

Do you deliver to military bases or BFPO addresses?

Do you do next day delivery?

Ordering Online

I haven't received my delivery tracking link

Where do you deliver to and how much does it cost?

Can I choose a specific delivery date and time?

My delivery date is missing from my confirmation email

Where can I collect my order from?

Do you offer same day delivery?

My order is out for delivery and I need to amend the delivery instructions

I have received the wrong item/my item is damaged

What’s your refund and return policy?

Where is the gift note placed in the order?

What should I do if an item is missing from my order?

My order has been delayed, will it still be fresh/edible?

Why does my product look like it has mould?

When will my order be delivered?

Can I have my order delivered to a PO Box?

My candles are missing

My personalisation disc is missing

My parcel was delayed and now my cakes/items are not fresh.

My parcel was delayed and now my clotted cream is not fresh.

The frozen pouch is warm and products are no longer fresh

Delivery

What is Send to Multiple Addresses on Cutter and Squidge?

How do I send gifts to multiple addresses on Cutter and Squidge?

Where do I find the Send to Multiple Addresses option?

Can I send different gifts to different people in one order?

Do I need a Cutter and Squidge account to use Send to Multiple Addresses?

How many people can I send to in one order?

Can I send gifts to different addresses on different dates?

What if my recipients have different dietary requirements?

Can I choose different delivery methods for different recipients?

Where do you deliver multi-address orders?

I can't find the product I want to send

Is there free delivery on Send to Multiple Addresses orders?

What is the cut-off time for next day delivery?

Can I send gifts to multiple addresses on the same day/ date?

Will prices be shown on the deliveries?

Can I send abroad using Send to Multiple Addresses?

Can I add a personal message to each gift?

Is a gift note free with Cutter and Squidge orders?

Can I write different messages to different people in the same order?

Is there a character limit on Cutter and Squidge gift messages?

Can I get branded packaging or printed cards for my corporate gifts?

I want to order a bespoke sleeve for my gifts

Do you offer discounts for sending gifts to lots of people?

How do the Cutter and Squidge bulk discounts work?

Is there a new customer discount for Send to Multiple Addresses orders?

Can I use a discount code on a Send to Multiple Addresses order?

What happens if a delivery is missed?

. Can I change my Send to Multiple Addresses order after placing it?

Can I cancel a recipient from my Send to Multiple Addresses order?

How do I get a refund for a Send to Multiple Addresses order?

Can I add more recipients to my order after placing it?

What information do I need for each recipient in the CSV file?

How do I add lots of addresses to a Send to Multiple Addresses order?

Why is my CSV file not uploading to Cutter and Squidge?

Does the country field in the CSV need to be in a specific format?

Can businesses use Send to Multiple Addresses for corporate gifting?

Is there a minimum order for Cutter and Squidge corporate gifting?

Can Cutter & Squidge help with corporate Christmas gifting?

How much notice does Cutter and Squidge need for a large corporate order?

Can I send the same gift to everyone in a corporate order?

Can I get my company branding on Cutter and Squidge gifts?

Can corporate customers track deliveries for all recipients?

How do I order corporate gifts from Cutter and Squidge?

Does Cutter and Squidge do corporate gifting?

What corporate gifting options does Cutter and Squidge offer?

Can Cutter and Squidge deliver corporate gifts to our whole team?

How do I place a bulk gift order with Cutter and Squidge?

Does Cutter and Squidge offer branded packaging for corporate orders?

Does Cutter and Squidge offer discounts for corporate orders?

Can I get personalised gift messages on corporate orders from Cutter and Squidge?

What types of corporate gifts does Cutter and Squidge sell?

Who do I contact for large or bespoke Cutter and Squidge corporate orders?

Can I schedule employee birthday gifts in advance with Cutter and Squidge?

How do I track all the deliveries in my Send to Multiple Addresses order?

Will my recipients receive delivery tracking information?

Can I see all my past Send to Multiple Addresses orders in my account?

Sending to Multiple Addresses

What size wedding cake should I order?

Can I order a 4-tier wedding cake?

What wedding cake flavours do you offer?

Do you cater for dietary requirements?

A wedding cake design I've seen before isn't showing on your website.  Can you still make it? wanted is no longer on the website. Can you still make it?