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Cutter & Squidge

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Yes. The country field must always be GB. Any other format will cause the upload to fail.

Does the country field in the CSV need to be in a specific format?

Sending to Multiple Addresses

What is a Biskie?

How long will a Biskie last?

What is the difference between your cakes?

Which cakes can I order for Nationwide delivery?

What are Nationwide Naked Celebration Cakes?

Why did you change your Naked Cakes?

Do you make custom or bespoke cakes?

Where can I find the ingredient lists?

Do you make sugar free cakes?

Help! My brownies have melted, can I put them in the fridge?

Are your products suitable for pregnant people?

Can I personalise the product?

What  does 'all natural' mean?

Can I freeze my products?

What are the new Cutter & Squidge Nationwide Covered Celebration Cakes?

What flavours are available in the Nationwide Covered Celebration Cake collection?

What sizes are the Nationwide  Celebration Cakes available, and how many people do they serve?

How much do the Nationwide Covered Celebration Cakes cost?

Are the Nationwide Covered Celebration cakes available year-round, or are they limited edition?

What is the difference between the new Nationwide Covered Celebration Cakes and the existing London-only covered cakes?

Do you deliver the Nationwide Celebration Cakes across the whole of the UK?

Is free delivery included with the Nationwide Covered Celebration Cakes?

Do you offer next-day delivery on the Nationwide Covered Celebration Cakes?

Can I collect a Nationwide Covered Celebration Cake from your Soho store?

Our Products

Do you offer next-day delivery on the Nationwide Celebration Cakes?

What sizes are the Nationwide Celebration Cakes available, and how many people do they serve?

How are the Nationwide Celebration Cakes packaged for delivery?

What are the gel ice packs in my Celebration Cake box?

My cake has been delayed by the courier — will it still be fresh and safe to eat?

What is the chocolate disc / personalisation topper, and where do I find it?

Can I customise the flavour, decoration, or size of my Celebration Cake?

Are the Nationwide Celebration Cakes suitable for vegetarians?

My Celebration Cake has arrived and the buttercream looks dry and old — is something wrong?

Nationwide Delivery Celebration Cakes

Do you make dairy-free cakes?

Do you make egg-free cakes?

I am pregnant, are your products safe to eat?

Do you make anything that is both vegan and gluten free?

Are your products suitable for vegetarians?

Are your products suitable for vegans?

Are your products gluten-free?

What dietary restrictions do you cater for?

Do you offer nut free products?

Is the wheat-free range suitable for coeliac diets?

Do you cater for allergies?

Dietary & Allergen Information

Can I order over the phone?

What do you deliver to my area/postcode?

Do you offer free delivery?

Do you deliver on Bank / Public Holidays?

The postcode checker is getting stuck/I am having trouble ordering?

When should I order?

Can I add a gift note/message?

I want to place an order to send to multiple address, can I do this?

Can I order biskies or other treats for my company?

Can we not include prices with the order? It's a surprise!

I need to edit or cancel my order

My order confirmation email hasn't arrived. What should I do?

There is an error on my order confirmation

My order is a surprise, what if they miss the delivery?

Can I give you an international contact number?

My order is being delivered to a venue/restaurant/someone else's address

How do I print or download a VAT invoice?

Can I order biskies for my wedding or party?

What is your cancellation policy?

Can I change my address

I want to change something else on my order

Do you show billing details on the order?

Can I order for delivery today?

I need to add a discount code to my order

Can you deliver to a Hospital?

I have my tracking link can I change delivery dates, delivery time or delivery address?

Can I collect my order from?

Do you deliver to military bases or BFPO addresses?

Do you do next day delivery?

Ordering Online

I haven't received my delivery tracking link

Where do you deliver to and how much does it cost?

Can I choose a specific delivery date and time?

My delivery date is missing from my confirmation email

Where can I collect my order from?

Do you offer same day delivery?

My order is out for delivery and I need to amend the delivery instructions

I have received the wrong item/my item is damaged

What’s your refund and return policy?

Where is the gift note placed in the order?

What should I do if an item is missing from my order?

My order has been delayed, will it still be fresh/edible?

Why does my product look like it has mould?

When will my order be delivered?

Can I have my order delivered to a PO Box?

My candles are missing

My personalisation disc is missing

My parcel was delayed and now my cakes/items are not fresh.

My parcel was delayed and now my clotted cream is not fresh.

The frozen pouch is warm and products are no longer fresh

Delivery

What is Send to Multiple Addresses on Cutter and Squidge?

How do I send gifts to multiple addresses on Cutter and Squidge?

Where do I find the Send to Multiple Addresses option?

Can I send different gifts to different people in one order?

Do I need a Cutter and Squidge account to use Send to Multiple Addresses?

How many people can I send to in one order?

Can I send gifts to different addresses on different dates?

What if my recipients have different dietary requirements?

Can I choose different delivery methods for different recipients?

Where do you deliver multi-address orders?

I can't find the product I want to send

Is there free delivery on Send to Multiple Addresses orders?

What is the cut-off time for next day delivery?

Can I send gifts to multiple addresses on the same day/ date?

Will prices be shown on the deliveries?

Can I send abroad using Send to Multiple Addresses?

Can I add a personal message to each gift?

Is a gift note free with Cutter and Squidge orders?

Can I write different messages to different people in the same order?

Is there a character limit on Cutter and Squidge gift messages?

Can I get branded packaging or printed cards for my corporate gifts?

I want to order a bespoke sleeve for my gifts

Do you offer discounts for sending gifts to lots of people?

How do the Cutter and Squidge bulk discounts work?

Is there a new customer discount for Send to Multiple Addresses orders?

Can I use a discount code on a Send to Multiple Addresses order?

What happens if a delivery is missed?

. Can I change my Send to Multiple Addresses order after placing it?

Can I cancel a recipient from my Send to Multiple Addresses order?

How do I get a refund for a Send to Multiple Addresses order?

Can I add more recipients to my order after placing it?

What information do I need for each recipient in the CSV file?

How do I add lots of addresses to a Send to Multiple Addresses order?

Why is my CSV file not uploading to Cutter and Squidge?

Can businesses use Send to Multiple Addresses for corporate gifting?

Is there a minimum order for Cutter and Squidge corporate gifting?

Can Cutter & Squidge help with corporate Christmas gifting?

How much notice does Cutter and Squidge need for a large corporate order?

Can I send the same gift to everyone in a corporate order?

Can I get my company branding on Cutter and Squidge gifts?

Can corporate customers track deliveries for all recipients?

How do I order corporate gifts from Cutter and Squidge?

Does Cutter and Squidge do corporate gifting?

What corporate gifting options does Cutter and Squidge offer?

Can Cutter and Squidge deliver corporate gifts to our whole team?

How do I place a bulk gift order with Cutter and Squidge?

Does Cutter and Squidge offer branded packaging for corporate orders?

Does Cutter and Squidge offer discounts for corporate orders?

Can I get personalised gift messages on corporate orders from Cutter and Squidge?

What types of corporate gifts does Cutter and Squidge sell?

Who do I contact for large or bespoke Cutter and Squidge corporate orders?

Can I schedule employee birthday gifts in advance with Cutter and Squidge?

How do I track all the deliveries in my Send to Multiple Addresses order?

Will my recipients receive delivery tracking information?

Can I see all my past Send to Multiple Addresses orders in my account?

What size wedding cake should I order?

Can I order a 4-tier wedding cake?

What wedding cake flavours do you offer?

Do you cater for dietary requirements?

A wedding cake design I've seen before isn't showing on your website.  Can you still make it? wanted is no longer on the website. Can you still make it?

Does the country field in the CSV need to be in a specific format?Updated 4 months ago