How do I edit or cancel my Cutter & Squidge order?Updated 6 hours ago

Need to update the delivery address, change the items, or add something to your order?

You can edit or cancel your order by clicking edit order on your confirmation email. This will take you to your order status page where you'll be able to make any needed amendments.

For next day delivery, you have 30 minutes to make any changes using the self serve order amendment link, after this time no amendments can be made to your order as the order is being prepared for despatch and can't be changed. 

For all other orders, you can make changes until midnight 2 days before delivery, or 4 days before for postcodes on a 2-day service. 

If you need to change your delivery timeslot or delivery date, please email us at [email protected] and we do our best to help you. Please note that amendment requests are only actioned between 9am-4pm and we cannot make any amendments to your order the day before the chosen delivery date or to orders that have been processed. We will do our best to action your request but our response/action time will depend on how busy we are. 

Personalised sleeve and label orders work differently: editing is switched off, the order goes to print as soon as it's placed, and it can't be changed. 

Wedding cake changes must be made at least 1 week before delivery but cancellations must be made at least one month in advance.