Ordering Online
Ordering from Cutter & Squidge online: how far ahead to order, next-day delivery, editing or cancelling an order, gift messages, VAT invoices, corporate orders and personalised sleeve and label orders.
Can I order Cutter & Squidge over the phone?
No, Cutter & Squidge orders can only be placed online at cutterandsquidge.com. Our secure checkout keeps your card details safe and protects against fraud, which is why we don't take card payments over the phone. Meta: Cutter & Squidge orders can onl
Does Cutter & Squidge deliver to my postcode?
Almost the whole Cutter & Squidge range can be delivered across mainland UK, including our Nationwide Celebration Cakes. Some London-only cakes and our wedding cakes are only delivered within the M25, by our Premium Delivery Courier. To check what we
What do I do if the Cutter & Squidge postcode checker gets stuck?
Before adding to cart, we do require to check that we can deliver our goodies to you first! Please pop your postcode into the checker on the product page, and we will confirm if we can deliver to you as well as the starting price. If the checker...
How far in advance can I order from Cutter & Squidge?
We can deliver our cakes anywhere inside the M25, 7 days a week and we offer next day delivery if ordered by 4pm the day before*. You can order up to 3 months in advance too! Of course it is always best to order as early as you can, but we...
Can I add a gift message to my Cutter & Squidge order?
Yes, you can add a Gift Message for free! When viewing your basket, you can add your message. Don't forget to click save. We will print this on a simple gift card for you. If you have forgotten to add on your message, please email us 2 days before...
Can I send a Cutter & Squidge order to multiple addresses?
Thinking of ordering treats to employees working from home, a surprise delivery to colleagues around the country, or perhaps gifts to clients? We can help you with a bulk order! Simply fill out our form here. Please note: This is for 10+ addresses...
Can I order Cutter & Squidge treats for my company?
Yes. Cutter & Squidge delivers corporate gifts and treats for teams and clients across mainland UK. Our website shows every pack size, and our checkout applies high-spend discounts automatically. We even have monthly office subscriptions here. Busine
Are prices or my details included in a Cutter & Squidge parcel?
No. Cutter & Squidge packing slips never show prices or your billing details. They only show the delivery address and the products in the parcel. Because your name isn't included either, add a gift message so the recipient knows who it's from. We rec
How do I edit or cancel my Cutter & Squidge order?
Need to change the delivery date, change the items, or add something to your order? You can edit your order via the View your Order link for up to 30 minutes after you place your order. Your order will be cancelled and your basket repopulated so...
What do I do if my Cutter & Squidge confirmation email hasn't arrived?
Your email might be delayed or hidden in your spam folder, so please check your spam folder. If your e-mail still hasn’t arrived after an hour, please send us an email at [email protected] or call us on 020 8453 0212 so we can check to...
What do I do if there's a mistake on my Cutter & Squidge order confirmation?
See this article https://cutterandsquidge.gorgias.help/en-GB/how-do-i-edit-or-cancel-my-cutter-and-squidge-order-528405
What happens if the recipient misses a Cutter & Squidge delivery?
Missed a Cutter & Squidge delivery? DPD and Royal Mail retry the next working day. Perishable orders that can't be delivered are destroyed, not refunded.
Can I give Cutter & Squidge an international phone number?
Please give Cutter & Squidge a UK phone number. We and our couriers can't call international numbers if there's a problem with your delivery.
Can Cutter & Squidge deliver to a venue or someone else's address?
Cutter & Squidge can deliver to venues and other addresses. Make sure someone's there in your time window and email any instructions 2 days before.
How do I get a VAT invoice for my Cutter & Squidge order?
Your Cutter & Squidge confirmation email is your VAT receipt. Download a VAT invoice via Edit Order in your confirmation email.
Can I order Cutter & Squidge biskies for a wedding or party?
Most definitely! Biskies make a great addition to dessert tables or a wonderful favour gift to guests. If ordering in bulk, we can quote you special prices. Please call us on 020 8453 0212 or e-mail us on [email protected].
What is Cutter & Squidge's cancellation policy?
You can cancel a Cutter & Squidge order through Edit Order in your confirmation email, within these deadlines. Next-day orders: within 30 minutes of ordering.All other orders: by midnight 2 days before delivery, or 4 days before for postcodes on a 2-
Can I change the delivery address on my Cutter & Squidge order?
Yes, through Edit Order in your confirmation email, within your order's editing deadline. For next-day orders, that's 30 minutes after ordering. For all other orders, it's midnight 2 days before delivery, or 4 days before for postcodes on a 2-day ser
How do I change my Cutter & Squidge delivery date or time slot?
Email us at [email protected] with your order number, because delivery date and time slot changes have to be made by our team. We action these requests between 9am and 4pm and do our best to help, but we can't change anything the day before
Do you show billing details on the order?
The billing details are not shown on the packing slip. The packing slip will only state the delivery address and products in the package.
Can Cutter & Squidge deliver today?
No, Cutter & Squidge doesn't offer same-day delivery. The quickest option is next-day delivery on most products if you order by 4pm. If you're in London, our Soho store on Brewer Street has a range of treats you can buy on the day.
Can I add a discount code after placing my Cutter & Squidge order?
Click Edit Order in your confirmation email, or log into your account on our website, and apply the code on your order status page.
Can Cutter & Squidge deliver to a hospital?
Cutter & Squidge recommends not delivering to hospitals. Many refuse deliveries or hold them in an internal post room, which is outside our control.
Can I collect a Cutter & Squidge order from the Soho shop?
Cutter & Squidge online orders can't be collected in Soho. Call the shop on 0207 734 2540 to reserve a cake and pay in store. Not all cakes are available.
Do you deliver to military bases or BFPO addresses?
Unfortunately we cannot deliver to BFPO or similar addresses. Unfortunately we cannot deliver to military bases as our couriers often fail deliveries due to a delivery being refused or another security issue.
Does Cutter & Squidge offer next-day delivery?
We do offer next day delivery if ordered by 4pm the day before or 2pm on Sundays for nationwide deliveries. However, sometimes we get super busy and we have to close days in advance, so the next day option is not always available, especially in...