Ordering Online

Can I order over the phone?

Orders can only be placed online at www.cutterandsquidge.com so they go through our secure checkout. This helps to keep you and your card details safe and prevent fraudulent activity. We cannot take orders over the phone.

What do you deliver to my area/postcode?

Currently, almost all of our treats can be shipped over the Mainland UK! Our bigger Dream Cakes can be delivered in London/within the M25 only. Please use the postcode checker on the product you wish to purchase to see if we deliver to your area.

Do you offer free delivery?

We offer free delivery Monday to Saturday for orders over £40 with DPD. This offer excludes celebration cakes delivered to London postcodes only (Wedding, Covered & Naked cakes). For orders under £40, our standard delivery fees apply. DPD has a 95% d

The postcode checker is getting stuck/I am having trouble ordering?

Before adding to cart, we do require to check that we can deliver our goodies to you first! Please pop your postcode into the checker on the product page, and we will confirm if we can deliver to you as well as the starting price. If the checker...

When should I order?

We can deliver our cakes anywhere inside the M25, 7 days a week and we offer next day delivery if ordered by 4pm the day before*. You can order up to 3 months in advance too! Of course it is always best to order as early as you can, but we...

Can I add a gift note/message?

Yes, you can add a Gift Message for free! When viewing your basket, you can add your message. Don't forget to click save. We will print this on a simple gift card for you. If you have forgotten to add on your message, please email us 2 days before...

I want to place an order to send to multiple address, can I do this?

Thinking of ordering treats to employees working from home, a surprise delivery to colleagues around the country, or perhaps gifts to clients? We can help you with a bulk order! Simply fill out our form here. Please note: This is for 10+ addresses...

Can I order biskies or other treats for my company?

Of course! We cater for corporate orders and events. Please read more here. Please e-mail us on [email protected] and we can go through the options.

Can we not include prices with the order? It's a surprise!

Not a problem! All of our orders are packed with packing slips that do not display the prices of the treats you have bought. No price details are contained with our orders, just your details as the sender.

I need to edit or cancel my order

Need to change the delivery date, change the items, or add something to your order? You can edit your order via the View your Order link for up to 30 minutes after you place your order. Your order will be cancelled and your basket repopulated so...

My order confirmation email hasn't arrived. What should I do?

Your email might be delayed or hidden in your spam folder, so please check your spam folder. If your e-mail still hasn’t arrived after an hour, please send us an email at [email protected] or call us on 020 8453 0212 so we can check to...

There is an error on my order confirmation

You can edit or cancel the order yourself via the View your Order link for up to 30 minutes after you place your order. After that, please email us as soon as you can, we are only able to amend your order 2 days before its due for delivery. Orders...

My order is a surprise, what if they miss the delivery?

We sure do like surprises! We do recommend however that the lucky person is aware they are receiving some special treats for delivery. If delivery fails and the address is within the M25, it comes back to us and delivery will be reattempted the...

Can I give you an international contact number?

Please be advised that we are not able to contact numbers from outside of the UK, if the contact number provided is not from the UK we may not be able to contact you if someone is not available to receive your delivery.

My order is being delivered to a venue/restaurant/address that isn't mine

If your order is being delivered to an address that isn't yours, or someone else is receiving the cake, please make sure that they are aware they are receiving a delivery within your nominated time window. If there are any specific delivery...

How can I print a VAT invoice

If you require a VAT invoice, your email can serve as your VAT receipt. We can also email you a copy of a VAT invoice also - just click submit a request at the top of this form, select "VAT Invoice Required" as your reason for contacting and let...

Can I order biskies for my wedding or party?

Most definitely! Biskies make a great addition to dessert tables or a wonderful favour gift to guests. If ordering in bulk, we can quote you special prices. Please call us on 020 8453 0212 or e-mail us on [email protected].

What is your cancellation policy?

Need to cancel, or make an edit such as adding a discount code, or adding something to your order?. You can edit or cancel your order by clicking edit order on your confirmation email. This will take you to your order status page where you'll be able

Can I change my address

You can edit or cancel your order by clicking edit order on your confirmation email. This will take you to your order status page where you'll be able to make any needed amendments. Alternatively, please email us 2 days before your delivery is due an

I want to change something else on my order

If you need to change your delivery timeslot, delivery date or need help with anything else with your order, please email us at [email protected] as we will have to do this for you.

Do you show billing details on the order?

The billing details are not shown on the packing slip. The packing slip will only state the delivery address and products in the package.