Cutter & Squidge logo
Cutter & Squidge logo

All articles

What happens if the recipient misses a Cutter & Squidge delivery?Updated 6 hours ago

: 

It depends on the courier, so we always recommend telling the recipient something's on its way

DPD (Nationwide):

DPD reattempts the next working day; if it still can't be delivered 48 hours after the delivery date, the order is destroyed because it's perishable. We will not be able to re-deliver or replace the order free of charge if delivery fails due to the recipient not being in, refusal, or an address issue. 

Royal Mail:

Royal Mail reattempts the next working day; if that fails, the order comes back to us and is destroyed. 

Premium Courier (within M25):

The premium courier will try and call the number provided to try and achieve delivery, if it can't deliver, we will contact you.. Same-day or next-day redelivery is sometimes possible for a fee (instructions by 4pm), or you may be able to collect from our Soho shop depending on the circumstances and the location of the courier. 

Please ensure a valid UK contact number is provided — we and the courier unable to contact international numbers.

 

Was this article helpful?
Yes
No