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Cutter & Squidge

Check your spam or junk folder first. If it still hasn&apos;t arrived after an hour, log into your account on our website with the email address you ordered with; if your order went through, it&apos;ll be there. If you still can&apos;t find it, email hello@cutterandsquidge.com and we&apos;ll check.<img src="https://attachments.gorgias.help/ZPB9rx1MjprxWVa3/hc/QBGoD2eMwp2djqlX/2025052312-ecc2ed48-1f1d-4cdd-a1bc-26b78a191c2a-screenshot%202025-05-23%20at%2013.03.06.png" style="width: 428px;" class="fr-fic fr-dib">

No Cutter & Squidge confirmation email? Check spam, then log into your account to see your order. Still missing? Email hello@cutterandsquidge.com.

What do I do if my Cutter & Squidge confirmation email hasn't arrived?

Ordering Online

What is a Biskie?

How long will a Biskie last?

What is the difference between your cakes?

Which cakes can I order for Nationwide delivery?

What are Nationwide Naked Celebration Cakes?

Why did you change your Naked Cakes?

Do you make custom or bespoke cakes?

Where can I find the ingredient lists?

Do you make sugar free cakes?

Help! My brownies have melted, can I put them in the fridge?

Are your products suitable for pregnant people?

Can I personalise a Cutter & Squidge cake?

What  does 'all natural' mean?

Can I freeze my products?

Our Products

What are the  Cutter & Squidge Nationwide Covered Celebration Cakes?

What flavours are available in the Cutter & Squidge  Nationwide Covered Celebration Cake collection?

Do Cutter & Squidge deliver  Celebration Cakes across the whole of the UK?

Does Cutter & Squidge offer next-day delivery on Celebration Cakes?

What is the difference between the Cutter & Squidge Nationwide Covered Celebration Cakes and the existing London-only covered cakes?

Can I collect a Nationwide Covered Celebration Cake from the Cutter & SquidgeSoho store?

Is free delivery included with the Nationwide Covered Celebration Cakes?

What are Cutter & Squidge Nationwide Naked Celebration Cakes?

What sizes are the Cutter & SquidgeNationwide Celebration Cakes available, and how many people do they serve?

How are the Cutter & Squidge Nationwide Celebration Cakes packaged for delivery?

What are the gel ice packs in the Cutter & Squidge Celebration Cake box?

My Cutter & Squidge cake has been delayed by the courier — will it still be fresh and safe to eat?

What is the chocolate disc / personalisation topper, and where do I find it?

Can I customise the flavour or decoration of my Cutter & Squidge Celebration Cake?

My Cutter & Squidge Cake has arrived and the buttercream looks dry and old — is something wrong?

Nationwide Delivery Celebration Cakes

Do Cutter & Squidge make dairy-free cakes?

Do Cutter & Squidge make egg-free cakes?

I am pregnant, are Cutter & Squidge products safe to eat?

Do Cutter & Squidge make anything that is both vegan and gluten free?

Are Cutter & Squidge products suitable for vegetarians?

Are Cutter & Squidge products suitable for vegans?

Are Cutter & Squidge products gluten-free?

What dietary restrictions do Cutter & Squidge cater for?

Do Cutter & Squidge offer nut free products?

Is the Cutter & Squidge wheat-free range suitable for coeliac diets?

Do Cutter & Squidge cater for allergies?

Dietary & Allergen Information

Can I order Cutter & Squidge over the phone?

Does Cutter & Squidge deliver to my postcode?

What do I do if the Cutter & Squidge postcode checker gets stuck?

How far in advance can I order from Cutter & Squidge?

Can I add a gift message to my Cutter & Squidge order?

Can I send a Cutter & Squidge order to multiple addresses?

Can I order Cutter & Squidge treats for my company?

Are prices or my details included in a Cutter & Squidge parcel?

How do I edit or cancel my Cutter & Squidge order?

What do I do if there's a mistake on my Cutter & Squidge order confirmation?

What happens if the recipient misses a Cutter & Squidge delivery?

Can I give Cutter & Squidge an international phone number?

Can Cutter & Squidge deliver to a venue or someone else's address?

How do I get a VAT invoice for my Cutter & Squidge order?

Can I order Cutter & Squidge biskies for a wedding or party?

What is Cutter & Squidge's cancellation policy?

Can I change the delivery address on my Cutter & Squidge order?

How do I change my Cutter & Squidge delivery date or time slot?

Do you show billing details on the order?

Can Cutter & Squidge deliver today?

Can I add a discount code after placing my Cutter & Squidge order?

Can Cutter & Squidge deliver to a hospital?

Can I collect a Cutter & Squidge order from the Soho shop?

Do you deliver to military bases or BFPO addresses?

Does Cutter & Squidge offer next-day delivery?

What are Cutter & Squidge personalised sleeves and labels?

Can I personalise a bottle with Cutter & Squidge?

Can I put the same design on a hamper sleeve and a bottle label?

Which Cutter & Squidge products can I personalise?

How much does a personalised sleeve or label cost at Cutter & Squidge?

Can I personalise a gift in the Cutter & Squidge Soho shop?

What can I put on a personalised sleeve or label?

Is the cake, brownie or drink different when I order a personalised sleeve or label?

Does a personalised sleeve or label replace a gift card?

How personalised gifts work

Will Cutter & Squidge check the spelling on my personalised sleeve or label?

How do I approve my personalised design before I pay?

Do I get a copy of my personalised design after I order?

Who is responsible if my personalised sleeve or label has a mistake I typed?

Designing and approving your sleeve or label

What photo files can I upload to a personalised sleeve or label?

Why does my photo look fuzzy on my personalised sleeve or label?

Will Cutter & Squidge crop or resize my photo?

Will the printed colours match what I see on screen?

Can I use any photo on a personalised sleeve or label?

Can I add a company logo to a personalised sleeve or label?

Who owns the photos and words I add to my personalised sleeve or label?

Will Cutter & Squidge use my photo in its marketing?

What won't Cutter & Squidge print on a personalised sleeve or label?

What happens if my personalised design breaks the content rules?

Photos, logos and what we'll print

How long does delivery take for a Cutter & Squidge personalised sleeve or label order?

What happens if I place a personalised sleeve or label order after 4pm?

Can I get next-day delivery on a personalised sleeve or label order?

Do some postcodes take longer for personalised sleeve and label orders?

Can I send personalised gifts to more than one address?

Can different people get different personalised designs in one order?

What does Cutter & Squidge do with the names and addresses I give for a personalised sleeve or label order?

Delivery and multiple addresses

Can I change my personalised sleeve or label after I've ordered?

Can I cancel a personalised sleeve or label order?

Does the 14-day cooling-off period apply to Cutter & Squidge orders?

Can I cancel the non-personalised items in my personalised sleeve or label order?

Can I change the delivery date on a personalised sleeve or label order?

Can I change the delivery address on a personalised sleeve or label order?

Can I swap my product and keep my personalised sleeve or label?

If I want a different design or product, what can I do?

Why can't I edit my personalised sleeve or label order in my account?

If I remove the personalised item from my order, will it stop being printed?

Changes and cancellations

My personalised sleeve or label arrived damaged or doesn't match what I entered. What should I do?

Can I get a refund if I made a spelling mistake on my personalised sleeve or label?

Does Cutter & Squidge's personalised sleeve and label policy affect my legal rights?

If something isn't right

Can businesses order Cutter & Squidge personalised sleeves and labels?

Do consumer rights apply to business orders for personalised sleeves and labels?

Business and Corporate Orders

Personalised Sleeves, Labels and Packaging

I haven't received my delivery tracking link

Where do you deliver to and how much does it cost?

Can I choose a specific delivery date and time?

My delivery date is missing from my confirmation email

Where can I collect my order from?

Do you offer same day delivery?

Does Cutter & Squidge offer free delivery?

My order is out for delivery and I need to amend the delivery instructions

I have received the wrong item/my item is damaged

What’s your refund and return policy?

Does Cutter & Squidge deliver on bank holidays?

Where is the gift note placed in the order?

What should I do if an item is missing from my order?

Can I change my Cutter & Squidge order once I have a tracking link?

My order has been delayed, will it still be fresh/edible?

Why does my product look like it has mould?

When will my order be delivered?

Can I have my order delivered to a PO Box?

My candles are missing

My personalisation disc is missing

My parcel was delayed and now my cakes/items are not fresh.

My parcel was delayed and now my clotted cream is not fresh.

The frozen pouch is warm and products are no longer fresh

Delivery

What is Send to Multiple Addresses on Cutter and Squidge?

How do I send gifts to multiple addresses on Cutter and Squidge?

Where do I find the Send to Multiple Addresses option?

Can I send different gifts to different people in one order?

Do I need a Cutter and Squidge account to use Send to Multiple Addresses?

How many people can I send to in one order?

Can I send gifts to different addresses on different dates?

What if my recipients have different dietary requirements?

Can I choose different delivery methods for different recipients?

Where do you deliver multi-address orders?

I can't find the product I want to send

Is there free delivery on Send to Multiple Addresses orders?

Does Cutter & Squidge offer next-day delivery for multi address orders??

Can I send gifts to multiple addresses on the same day/ date?

Will prices be shown on the deliveries?

Can I send abroad using Send to Multiple Addresses?

Can I add a personal message to each gift?

Is a gift note free with Cutter and Squidge orders?

Can I write different messages to different people in the same order?

Is there a character limit on Cutter and Squidge gift messages?

Can I get branded packaging or printed cards for my corporate gifts?

I want to order a bespoke sleeve for my gifts

Do you offer discounts for sending gifts to lots of people?

How do the Cutter and Squidge bulk discounts work?

Is there a new customer discount for Send to Multiple Addresses orders?

Can I use a discount code on a Send to Multiple Addresses order?

What happens if a delivery is missed?

. Can I change my Send to Multiple Addresses order after placing it?

Can I cancel a recipient from my Send to Multiple Addresses order?

How do I get a refund for a Send to Multiple Addresses order?

Can I add more recipients to my order after placing it?

What information do I need for each recipient in the CSV file?

How do I add lots of addresses to a Send to Multiple Addresses order?

Why is my CSV file not uploading to Cutter and Squidge?

Does the country field in the CSV need to be in a specific format?

Can businesses use Send to Multiple Addresses for corporate gifting?

Is there a minimum order for Cutter and Squidge corporate gifting?

Can Cutter & Squidge help with corporate Christmas gifting?

How much notice does Cutter and Squidge need for a large corporate order?

Can I send the same gift to everyone in a corporate order?

Can I get my company branding on Cutter and Squidge gifts?

Can corporate customers track deliveries for all recipients?

How do I order corporate gifts from Cutter and Squidge?

Sending to Multiple Addresses

What do I do if my Cutter & Squidge confirmation email hasn't arrived?Updated 6 hours ago