My order is a surprise, what if they miss the delivery?Updated 19 days ago

We sure do like surprises! We do recommend however that the lucky person is aware they are receiving some special treats for delivery. 

Delivery via DPD 

DPD will reattempt delivery on their next working day as long as there are no address issues preventing delivery, however if the order cannot be delivered and 48hours from the nominated delivery date has passed the order will be destroyed as it contains perishable food. If your delivery fails as your recipient is not in or the address cannot be found, we will not be able to re-deliver or replace the order free of charge for you

Delivery via Royal Mail 

Royal Mail  will reattempt delivery on their next working day as long as there are no address issues preventing delivery, however if the order cannot be delivered the order be returned to us and will be destroyed as it contains perishable food. If your delivery fails as your recipient is not in or the address cannot be found, we will not be able to re-deliver or replace the order l free of charge for you.

Delivery via Premium Courier (Within M25) 

We are not able to organise same-day redelivery by a certain time or on a certain time frame. 

If your delivery fails as your recipient is not in we will contact you for instructions. Our courier partner will try to re-deliver the same day if their route permits but a re-delivery charge will be payable. 

If our courier partner cannot re-deliver the same day, subject to your instructions (which we will need to confirm we have received by 4pm) and payment of a re-delivery fee, we will attempt re-delivery the next day or arrange for your order to be delivered to our Soho Store for collection by you. 

We will not be able to re-deliver or replace your order free of charge for you if the delivery is missed. 

No prices or senders details are included with the order. Please ensure you send a gift message so the recipient knows who the lovely gift is from!