My personalisation disc is missingUpdated 16 days ago

No need to worry!

• For London-only cakes: Your personalisation disc will be placed on top of the cake or on the side, depending on the style and decoration of your cake.

• For nationwide deliveries (including deliveries to London that are not London-only cakes): Your personalisation disc will be inside the orange box, in a separate plastic bag to ensure it stays safe during transit.

Check the locations above carefully, and if it’s still missing, just let us know and we’ll be happy to help!

Missing Gift Message - Customer cannot find it

Classic cakes: front pouch with the delivery note and any candles