Delivery

I haven't received my delivery tracking link

We send our delivery tracking link the day prior to delivery as your order will be sent on an overnight service. Please note: if you live within the M25, your tracking link normally arrives in your inbox in the late afternoon/evening. You can find...

Where do you deliver to and how much does it cost?

Currently, almost all of our treats can be shipped over the Mainland UK! Our bigger Dream Cakes can be delivered in London/within the M25 only. Please use the postcode checker on the product you wish to purchase to see if we deliver to your area....

Can I choose a specific delivery date and time?

Yes, you can choose your delivery date with our date picker, and you can choose your time slot at the checkout. We offer an excellent delivery service, so you can be sure your tasty treats will arrive safely and on time. All our products are made...

My delivery date is missing from my confirmation email

Can't see a delivery date on your order confirmation email? Please reply to that email ASAP with the date you selected for delivery and we will be able to fix this up for you! Please note, for next day delivery (if available), we need to know by...

Where can I collect my order from?

Cake Collection is unavailable at present. Thank you for wanting to pop in and support our stores. Whilst we have reopened, cake collection is currently unavailable for the foreseeable. We do have a small selection of cakes available on the day...

Do you offer same day delivery?

Unfortunately, we do not currently offer same day delivery. However if you are in the London area you can find a range of our tasty treats in our Soho store and they may have the perfect product for you to collect.

My order is out for delivery and I need to amend the delivery instructions

We have a dedicated delivery number for London deliveries within the M25. If your order is already out for delivery and you need some assistance the best way to get in touch is to call us on 01932508431

I have received the wrong item/my item is damaged

We are so sorry you have received incorrect or damaged goods. We want to be able to fix this swiftly for you, so please send us photos showing the items delivered together with photos of any labelling on the box, including labels which might be on...

What’s your refund and return policy?

We hope that you will be pleased with your Products. However, if upon collection or delivery of the products, you find that they are not those ordered by you (for example, the flavour of Product is incorrect), or the order is incomplete, or a product

Where are my candles?

For celebration cakes delivered Within the M25 please check the document pouch attached to the front of your cake box. Your candles will be tucked behind the shipping invoice.If your candles are missing please contact us as soon as possible.

Do you deliver on Bank / Public Holidays?

Our Premium Courier Service for delivery addresses within the M25 will deliver most Bank/Public Holidays (excluding Christmas Day, Boxing Day, New Years Day). Unfortunately, Royal Mail and DPD do not deliver on Bank/ Public Holidays. If you pop the

Where is the gift note placed in the order?

The gift note is placed inside (or in a pouch on top of ) the transit bag or box and not inside the product box itself. Please check the bag carefully to locate the gift note. If there is still difficulty in finding it, we are happy to assist further

What should I do if an item is missing from my order?

If an item is missing from your order, we kindly ask you to send us a photo of the entire order you received. This will help us investigate the issue and resolve it as quickly as possible. We sincerely apologise for any inconvenience this might have

I need to change my delivery address!

Changes will need to be been made within your order editing period - For orders that are placed for next day delivery, you have 30 minutes to make any changes using the self serve order amendment link, after this time no amendments can be made to you

I have my tracking link can I change delivery dates, delivery time or delivery address?

If you have received your tracking link no changes can be made to any details of your order. Changes will need to have been made within your order editing period - For orders that are placed for next day delivery, you have 30 minutes to make any chan

My order has been delayed, will it still be fresh/edible?

The good news is that our treats are carefully packaged in insulated packaging (and cool packs where we consider necessary) and stress-tested to handle a delay and adventure on their way to you. We've sent tens of thousands of deliveries nationwide a

Why does my product look like it has mould?

At Cutter & Squidge, we only use 100% natural colourings and flavourings—that means fruits, vegetables, and spices are used to flavour and colour our bakes, never artificial additives. Because of this, some natural discolouration can occur in certain