We send our delivery tracking link the day prior to delivery as your order will be sent on an overnight service. Please note: if you live within the M25, your tracking link normally arrives in your inbox in the late afternoon/evening. You can find...
Currently, almost all of our treats can be shipped over the Mainland UK! Our bigger Dream Cakes can be delivered in London/within the M25 only. Please use the postcode checker on the product you wish to purchase to see if we deliver to your area....
Yes, you can choose your delivery date with our date picker, and you can choose your time slot at the checkout. We offer an excellent delivery service, so you can be sure your tasty treats will arrive safely and on time. All our products are made...
Can't see a delivery date on your order confirmation email? Please reply to that email ASAP with the date you selected for delivery and we will be able to fix this up for you! Please note, for next day delivery (if available), we need to know by...
Cake Collection is unavailable at present. Thank you for wanting to pop in and support our stores. Whilst we have reopened, cake collection is currently unavailable for the foreseeable. We do have a small selection of cakes available on the day...
Unfortunately, we do not currently offer same day delivery. However if you are in the London area you can find a range of our tasty treats in our Soho store and they may have the perfect product for you to collect.
We have a dedicated delivery number for London deliveries within the M25. If your order is already out for delivery and you need some assistance the best way to get in touch is to call us on 01932508431
We are so sorry you have received incorrect or damaged goods. We want to be able to fix this swiftly for you, so please send us photos showing the items delivered together with photos of any labelling on the box, including labels which might be on...
We hope that you will be pleased with your Products. However, if upon collection or delivery of the products, you find that they are not those ordered by you (for example, the flavour of Product is incorrect), or the order is incomplete, or a product
For celebration cakes delivered Within the M25 Â please check the document pouch attached to the front of your cake box. Your candles will be tucked behind the shipping invoice.If your candles are missing please contact us as soon as possible.
Our Premium Courier Service for delivery addresses within the M25 will deliver most Bank/Public  Holidays (excluding Christmas Day, Boxing Day, New Years Day). Unfortunately, Royal Mail and DPD do not deliver on Bank/ Public Holidays. If you pop the
The gift note is placed inside (or in a pouch on top of ) the transit bag or box and not inside the product box itself. Please check the bag carefully to locate the gift note. If there is still difficulty in finding it, we are happy to assist further
If an item is missing from your order, we kindly ask you to send us a photo of the entire order you received. This will help us investigate the issue and resolve it as quickly as possible. We sincerely apologise for any inconvenience this might have