Delivery
I haven't received my delivery tracking link
We send our delivery tracking link the day prior to delivery as your order will be sent on an overnight service. Please note: if you live within the M25, your tracking link normally arrives in your inbox in the late afternoon/evening. You can find...
Where do you deliver to and how much does it cost?
Currently, almost all of our treats can be shipped over the Mainland UK! Our bigger Dream Cakes can be delivered in London/within the M25 only. Please use the postcode checker on the product you wish to purchase to see if we deliver to your area....
Can I choose a specific delivery date and time?
Yes, you can choose your delivery date with our date picker, and you can choose your time slot at the checkout. We offer an excellent delivery service, so you can be sure your tasty treats will arrive safely and on time. All our products are made...
My delivery date is missing from my confirmation email
Can't see a delivery date on your order confirmation email? Please reply to that email ASAP with the date you selected for delivery and we will be able to fix this up for you! Please note, for next day delivery (if available), we need to know by...
Where can I collect my order from?
Cake Collection is unavailable at present. Thank you for wanting to pop in and support our stores. Whilst we have reopened, cake collection is currently unavailable for the foreseeable. We do have a small selection of cakes available on the day...
Do you offer same day delivery?
Unfortunately, we do not currently offer same day delivery. However if you are in the London area you can find a range of our tasty treats in our Soho store and they may have the perfect product for you to collect.
My order is out for delivery and I need to amend the delivery instructions
We have a dedicated delivery number for London deliveries within the M25. If your order is already out for delivery and you need some assistance the best way to get in touch is to call us on 01932508431
I have received the wrong item/my item is damaged
We are so sorry you have received incorrect or damaged goods. We want to be able to fix this swiftly for you, so please send us photos showing the items delivered together with photos of any labelling on the box, including labels which might be on...
What’s your refund and return policy?
We hope that you will be pleased with your Products. However, if upon collection or delivery of the products, you find that they are not those ordered by you (for example, the flavour of Product is incorrect), or the order is incomplete, or a product
Do you deliver on Bank / Public Holidays?
Our Premium Courier Service for delivery addresses within the M25 will deliver most Bank/Public Holidays (excluding Christmas Day, Boxing Day, New Years Day). Unfortunately, Royal Mail and DPD do not deliver on Bank/ Public Holidays or the day after
Where is the gift note placed in the order?
The gift note is placed inside (or in a pouch on top of ) the transit bag or box and not inside the product box itself. Please check the bag carefully to locate the gift note. If there is still difficulty in finding it, we are happy to assist further
What should I do if an item is missing from my order?
If an item is missing from your order, we kindly ask you to send us a photo of the entire order you received. This will help us investigate the issue and resolve it as quickly as possible. We sincerely apologise for any inconvenience this might have
I have my tracking link can I change delivery dates, delivery time or delivery address?
If you have received your tracking link no changes can be made to any details of your order. Changes will need to have been made within your order editing period - For orders that are placed for next day delivery, you have 30 minutes to make any chan
My order has been delayed, will it still be fresh/edible?
The good news is that our treats and flowers are carefully packaged in insulated packaging (and cool packs where we consider necessary to maintain appearance) and stress-tested to handle a delay and adventure on their way to you. We've sent tens of t
Why does my product look like it has mould?
At Cutter & Squidge, we only use 100% natural colourings and flavourings—that means fruits, vegetables, and spices are used to flavour and colour our bakes, never artificial additives. Because of this, some natural discolouration can occur in certain
When will my order be delivered?
Can I have my order delivered to a PO Box?
Unfortunately, our couriers do not deliver to PO Boxes. We kindly ask that you provide a full residential or business street address when placing your order to ensure a smooth delivery.
My candles are missing
No need to worry!. For London delivery only cakes: Your candles are in the clear front pouch attached to the front of your orange box, just behind the packing slip. They are not placed inside the orange box. For nationwide deliveries: Your candles ar
My personalisation disc is missing
No need to worry!. For London-only cakes: Your personalisation disc will be placed on top of the cake or on the side, depending on the style and decoration of your cake. For nationwide deliveries (including deliveries to London that are not London-on
My parcel was delayed and now my cakes/items are not fresh.
Please don’t worry — all our products are specially created and tested to ensure they remain fresh and safe to eat, even if your parcel has been delayed for a couple of days. We have undertaken laboratory testing to confirm that your items are safe t
My parcel was delayed and now my clotted cream is not fresh.
Please don’t worry — we have undertaken laboratory testing to ensure your clotted cream is safe to eat, even if it has been delayed for a couple of days in transit.
The frozen pouch is warm and products are no longer fresh
Please don’t worry! Some of our products include ice packs to maintain their appearance during transit. All our products are specially created and tested to remain fresh and safe to eat, even if the ice pack feels warm or your parcel has been delayed