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Cutter & Squidge

<p>We hope that you will be pleased with your Products. However, if upon collection or delivery of the products, you find that they are not those ordered by you (for example, the flavour of Product is incorrect), or the order is incomplete, or a product is in a damaged condition when you receive it, please notify us immediately by e-mail on hello@cutterandsquidge.com and no later than 2 working days after receipt.</p><p>For more information regarding our refund and returns policy, please take a look at our <a class="fr-green" href="https://cutterandsquidge.com/pages/terms-and-conditions" rel="noopener noreferrer" target="_blank">Terms and Conditions&#xA0;</a>page.</p>

We hope that you will be pleased with your Products. However, if upon collection or delivery of the products, you find that they are not those ordered by you (for example, the flavour of Product is incorrect), or the order is incomplete, or a product

What’s your refund and return policy?

Delivery

What is a Biskie?

How long will a Biskie last?

Do you make custom or bespoke cakes?

I can't add carrot cake to the bottom tier of my wedding cake?

Where can I find the ingredient lists?

Our Products

Do you make dairy-free cakes?

Do you make egg-free cakes?

I am pregnant, are your products safe to eat?

Do you make anything that is both vegan and gluten free?

Are your products suitable for vegetarians?

Are your products suitable for vegans?

Are your products gluten-free?

What dietary restrictions do you cater for?

Dietary Requirements

Can I order over the phone?

What do you deliver to my area/postcode?

Do you offer free delivery?

The postcode checker is getting stuck/I am having trouble ordering?

When should I order?

Can I add a gift note/message?

I want to place an order to send to multiple address, can I do this?

Can I order biskies or other treats for my company?

Can we not include prices with the order? It's a surprise!

I need to edit or cancel my order

My order confirmation email hasn't arrived. What should I do?

There is an error on my order confirmation

My order is a surprise, what if they miss the delivery?

Can I give you an international contact number?

My order is being delivered to a venue/restaurant/address that isn't mine

How can I print a VAT invoice

Can I order biskies for my wedding or party?

What is your cancellation policy?

Can I change my address

I want to change something else on my order

Do you show billing details on the order?

Ordering Online

What is Clearpay?

How do I use Clearpay?

Where can I use Clearpay?

Who can use Clearpay?

How does the Clearpay payment schedule work?

What if I can’t pay a Clearpay instalment?

When will my items be delivered if I use Clearpay?

Is there a limit to how much I can spend on a single Clearpay transaction?

Can I use another form of payment with Clearpay?

How do I refund a product purchased with Clearpay?

Where can I find out more about Clearpay?

Clearpay

I haven't received my delivery tracking link

Where do you deliver to and how much does it cost?

Can I choose a specific delivery date and time?

My delivery date is missing from my confirmation email

Where can I collect my order from?

Do you offer same day delivery?

My order is out for delivery and I need to amend the delivery instructions

I have received the wrong item/my item is damaged

Where are my candles?

Are the wedding cakes assembled / Do the drivers set up the cake or do we do it ourselves?

What size cake should I order?

Can I try before I buy?

Wedding

What is the gel pouch in my afternoon tea?

How long will a Dream Cake last?

How long will my product last?

Product Care

How do I join The Squidge Society?

What are the benefits of joining The Squidge Society?

How do I refer a friend?

How do I check how many points and rewards I have?

Can I earn points for past purchases?

Will I still earn points if I use a discount code?

When will my points be approved?

When do my points expire?

How do I unlock Early Access?

How can I unsubscribe from The Squidge Society?

Rewards & Loyalty

Are your stores open to make a booking for afternoon tea?

Are your stores open for collection or pickup?

Our Soho Store

Where is your Brownie Subscription service?

Can I work for Cutter & Squidge?

Why do you have a dog in your logo?

Everything Else!

What’s your refund and return policy?Updated 8 months ago