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Cutter & Squidge

<p>Contact our customer service team within 48 hours of delivery, with a photo and your order number. We&apos;ll put it right in line with your legal rights.&#xA0;</p>

Contact our customer service team within 48 hours of delivery, with a photo and your order number. We'll put it right in line with your legal rights.

My personalised sleeve or label arrived damaged or doesn't match what I entered. What should I do?

Personalised Sleeves, Labels and Packaging

If something isn't right

What is a Biskie?

How long will a Biskie last?

What is the difference between your cakes?

Which cakes can I order for Nationwide delivery?

What are Nationwide Naked Celebration Cakes?

Why did you change your Naked Cakes?

Do you make custom or bespoke cakes?

Where can I find the ingredient lists?

Do you make sugar free cakes?

Help! My brownies have melted, can I put them in the fridge?

Are your products suitable for pregnant people?

Can I personalise the product?

What  does 'all natural' mean?

Can I freeze my products?

What are the new Cutter & Squidge Nationwide Covered Celebration Cakes?

What flavours are available in the Nationwide Covered Celebration Cake collection?

What sizes are the Nationwide  Celebration Cakes available, and how many people do they serve?

How much do the Nationwide Covered Celebration Cakes cost?

Are the Nationwide Covered Celebration cakes available year-round, or are they limited edition?

What is the difference between the new Nationwide Covered Celebration Cakes and the existing London-only covered cakes?

Do you deliver the Nationwide Celebration Cakes across the whole of the UK?

Is free delivery included with the Nationwide Covered Celebration Cakes?

Do you offer next-day delivery on the Nationwide Covered Celebration Cakes?

Can I collect a Nationwide Covered Celebration Cake from your Soho store?

Our Products

Do you offer next-day delivery on the Nationwide Celebration Cakes?

What sizes are the Nationwide Celebration Cakes available, and how many people do they serve?

How are the Nationwide Celebration Cakes packaged for delivery?

What are the gel ice packs in my Celebration Cake box?

My cake has been delayed by the courier — will it still be fresh and safe to eat?

What is the chocolate disc / personalisation topper, and where do I find it?

Can I customise the flavour, decoration, or size of my Celebration Cake?

Are the Nationwide Celebration Cakes suitable for vegetarians?

My Celebration Cake has arrived and the buttercream looks dry and old — is something wrong?

Nationwide Delivery Celebration Cakes

Do you make dairy-free cakes?

Do you make egg-free cakes?

I am pregnant, are your products safe to eat?

Do you make anything that is both vegan and gluten free?

Are your products suitable for vegetarians?

Are your products suitable for vegans?

Are your products gluten-free?

What dietary restrictions do you cater for?

Do you offer nut free products?

Is the wheat-free range suitable for coeliac diets?

Do you cater for allergies?

Dietary & Allergen Information

Can I order Cutter & Squidge over the phone?

Does Cutter & Squidge deliver to my postcode?

Do you offer free delivery?

Do you deliver on Bank / Public Holidays?

What do I do if the Cutter & Squidge postcode checker gets stuck?

When should I order?

Can I add a gift note/message?

I want to place an order to send to multiple address, can I do this?

Can I order biskies or other treats for my company?

Can we not include prices with the order? It's a surprise!

I need to edit or cancel my order

My order confirmation email hasn't arrived. What should I do?

There is an error on my order confirmation

My order is a surprise, what if they miss the delivery?

Can I give you an international contact number?

My order is being delivered to a venue/restaurant/someone else's address

How do I print or download a VAT invoice?

Can I order biskies for my wedding or party?

What is your cancellation policy?

Can I change my address

I want to change something else on my order

Do you show billing details on the order?

Can I order for delivery today?

I need to add a discount code to my order

Can you deliver to a Hospital?

I have my tracking link can I change delivery dates, delivery time or delivery address?

Can I collect my order from?

Do you deliver to military bases or BFPO addresses?

Do you do next day delivery?

Ordering Online

What are Cutter & Squidge personalised sleeves and labels?

Can I personalise a bottle with Cutter & Squidge?

Can I put the same design on a hamper sleeve and a bottle label?

Which Cutter & Squidge products can I personalise?

How much does a personalised sleeve or label cost at Cutter & Squidge?

Can I personalise a gift in the Cutter & Squidge Soho shop?

What can I put on a personalised sleeve or label?

Is the cake, brownie or drink different when I order a personalised sleeve or label?

Does a personalised sleeve or label replace a gift card?

How personalised gifts work

Will Cutter & Squidge check the spelling on my personalised sleeve or label?

How do I approve my personalised design before I pay?

Do I get a copy of my personalised design after I order?

Who is responsible if my personalised sleeve or label has a mistake I typed?

Designing and approving your sleeve or label

What photo files can I upload to a personalised sleeve or label?

Why does my photo look fuzzy on my personalised sleeve or label?

Will Cutter & Squidge crop or resize my photo?

Will the printed colours match what I see on screen?

Can I use any photo on a personalised sleeve or label?

Can I add a company logo to a personalised sleeve or label?

Who owns the photos and words I add to my personalised sleeve or label?

Will Cutter & Squidge use my photo in its marketing?

What won't Cutter & Squidge print on a personalised sleeve or label?

What happens if my personalised design breaks the content rules?

Photos, logos and what we'll print

How long does delivery take for a Cutter & Squidge personalised sleeve or label order?

What happens if I place a personalised sleeve or label order after 4pm?

Can I get next-day delivery on a personalised sleeve or label order?

Do some postcodes take longer for personalised sleeve and label orders?

Can I send personalised gifts to more than one address?

Can different people get different personalised designs in one order?

What does Cutter & Squidge do with the names and addresses I give for a personalised sleeve or label order?

Delivery and multiple addresses

Can I change my personalised sleeve or label after I've ordered?

Can I cancel a personalised sleeve or label order?

Does the 14-day cooling-off period apply to Cutter & Squidge orders?

Can I cancel the non-personalised items in my personalised sleeve or label order?

Can I change the delivery date on a personalised sleeve or label order?

Can I change the delivery address on a personalised sleeve or label order?

Can I swap my product and keep my personalised sleeve or label?

If I want a different design or product, what can I do?

Why can't I edit my personalised sleeve or label order in my account?

If I remove the personalised item from my order, will it stop being printed?

Changes and cancellations

Can I get a refund if I made a spelling mistake on my personalised sleeve or label?

Does Cutter & Squidge's personalised sleeve and label policy affect my legal rights?

Can businesses order Cutter & Squidge personalised sleeves and labels?

Do consumer rights apply to business orders for personalised sleeves and labels?

Business and Corporate Orders

I haven't received my delivery tracking link

Where do you deliver to and how much does it cost?

Can I choose a specific delivery date and time?

My delivery date is missing from my confirmation email

Where can I collect my order from?

Do you offer same day delivery?

My order is out for delivery and I need to amend the delivery instructions

I have received the wrong item/my item is damaged

What’s your refund and return policy?

Where is the gift note placed in the order?

What should I do if an item is missing from my order?

My order has been delayed, will it still be fresh/edible?

Why does my product look like it has mould?

When will my order be delivered?

Can I have my order delivered to a PO Box?

My candles are missing

My personalisation disc is missing

My parcel was delayed and now my cakes/items are not fresh.

My parcel was delayed and now my clotted cream is not fresh.

The frozen pouch is warm and products are no longer fresh

Delivery

What is Send to Multiple Addresses on Cutter and Squidge?

How do I send gifts to multiple addresses on Cutter and Squidge?

Where do I find the Send to Multiple Addresses option?

Can I send different gifts to different people in one order?

Do I need a Cutter and Squidge account to use Send to Multiple Addresses?

How many people can I send to in one order?

Can I send gifts to different addresses on different dates?

What if my recipients have different dietary requirements?

Can I choose different delivery methods for different recipients?

Where do you deliver multi-address orders?

I can't find the product I want to send

Is there free delivery on Send to Multiple Addresses orders?

What is the cut-off time for next day delivery?

Can I send gifts to multiple addresses on the same day/ date?

Will prices be shown on the deliveries?

Can I send abroad using Send to Multiple Addresses?

Can I add a personal message to each gift?

Is a gift note free with Cutter and Squidge orders?

Can I write different messages to different people in the same order?

Is there a character limit on Cutter and Squidge gift messages?

Can I get branded packaging or printed cards for my corporate gifts?

I want to order a bespoke sleeve for my gifts

Do you offer discounts for sending gifts to lots of people?

How do the Cutter and Squidge bulk discounts work?

Is there a new customer discount for Send to Multiple Addresses orders?

Can I use a discount code on a Send to Multiple Addresses order?

What happens if a delivery is missed?

. Can I change my Send to Multiple Addresses order after placing it?

Can I cancel a recipient from my Send to Multiple Addresses order?

How do I get a refund for a Send to Multiple Addresses order?

Can I add more recipients to my order after placing it?

What information do I need for each recipient in the CSV file?

How do I add lots of addresses to a Send to Multiple Addresses order?

Why is my CSV file not uploading to Cutter and Squidge?

Does the country field in the CSV need to be in a specific format?

Can businesses use Send to Multiple Addresses for corporate gifting?

Is there a minimum order for Cutter and Squidge corporate gifting?

Can Cutter & Squidge help with corporate Christmas gifting?

How much notice does Cutter and Squidge need for a large corporate order?

Sending to Multiple Addresses

My personalised sleeve or label arrived damaged or doesn't match what I entered. What should I do?Updated 2 hours ago