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If something isn't right
What to do if your Cutter & Squidge personalised sleeve or label arrives damaged or doesn't match what you entered, plus spelling mistakes, photo quality and your legal rights.
My personalised sleeve or label arrived damaged or doesn't match what I entered. What should I do?
Contact our customer service team within 48 hours of delivery, with a photo and your order number. We'll put it right in line with your legal rights.
Can I get a refund if I made a spelling mistake on my personalised sleeve or label?
No. We can't offer a refund or replacement when the problem comes from what you entered, such as a spelling mistake or a wrong name or date, or from a low-quality image you uploaded.
Does Cutter & Squidge's personalised sleeve and label policy affect my legal rights?
No. Your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 if goods are faulty or not as described, aren't affected.