Can't find the answer to your question? Send us an email and we will get back to you as soon as we can.

Rewards Club

Homepage

Account

Shop

Book Afternoon Tea

Corporate

Wishlist

Cutter & Squidge

<p>Once your returned item is received, we&#x2019;ll confirm when the refund will be processed. Refunds are issued to the original payment method.</p>

Once your returned item is received, we’ll confirm when the refund will be processed. Refunds are issued to the original payment method.

When will I receive my refund?

Rani & Co Jewellery

What is a Biskie?

How long will a Biskie last?

What is the difference between your cakes?

Which cakes can I order for Nationwide delivery?

What are Nationwide Naked Celebration Cakes?

Why did you change your Naked Cakes?

Do you make custom or bespoke cakes?

I can't add carrot cake to the bottom tier of my wedding cake?

Where can I find the ingredient lists?

Do you make sugar free cakes?

Help! My brownies have melted, can I put them in the fridge?

How can I retrieve a lost e-gift card?

My e-gift card  or store credit has expired, can you extend this?

Are your products suitable for pregnant people?

Can I personalise the product?

What  does 'all natural' mean?

Can I freeze my products?

Our Products

How will flowers be delivered?

Can I order Flowers for next day delivery?

Why can't I pick Premium Courier Delivery for my Flower order?

Only part of my order has been delivered!

What delivery options do I have for Flowers?

I have ordered flowers and another item (eg brownies) and only one of them has arrived

What are letterbox flowers?

What is a hand-tied bouquet?

How fresh are your flowers?

How long will the flowers last?

My flowers look dead!

Do you include care instructions?

Are your flowers pet-friendly?

How are the flowers packaged?

Are all flowers available year-round?

Is the packaging recyclable?

My flowers look different from the photo on your website

Can I collect my flower order?

Flower Delivery

Do you make dairy-free cakes?

Do you make egg-free cakes?

I am pregnant, are your products safe to eat?

Do you make anything that is both vegan and gluten free?

Are your products suitable for vegetarians?

Are your products suitable for vegans?

Are your products gluten-free?

What dietary restrictions do you cater for?

Do you offer nut free products?

Dietary Requirements

Can I order over the phone?

What do you deliver to my area/postcode?

Do you offer free delivery?

Do you deliver on Bank / Public Holidays?

The postcode checker is getting stuck/I am having trouble ordering?

When should I order?

Can I add a gift note/message?

I want to place an order to send to multiple address, can I do this?

Can I order biskies or other treats for my company?

Can we not include prices with the order? It's a surprise!

I need to edit or cancel my order

My order confirmation email hasn't arrived. What should I do?

There is an error on my order confirmation

My order is a surprise, what if they miss the delivery?

Can I give you an international contact number?

My order is being delivered to a venue/restaurant/address that isn't mine

How can I print a VAT invoice

Can I order biskies for my wedding or party?

What is your cancellation policy?

Can I change my address

I want to change something else on my order

Do you show billing details on the order?

Can I order for delivery today?

I need to add a discount code to my order

Can you deliver to a Hospital?

I have my tracking link can I change delivery dates, delivery time or delivery address?

Can I collect my order from?

Do you deliver to military bases or BFPO addresses?

I need a cake delivered tomorrow! Do you do next day delivery?

Ordering Online

What is Clearpay?

How do I use Clearpay?

Where can I use Clearpay?

Who can use Clearpay?

How does the Clearpay payment schedule work?

What if I can’t pay a Clearpay instalment?

When will my items be delivered if I use Clearpay?

Is there a limit to how much I can spend on a single Clearpay transaction?

Can I use another form of payment with Clearpay?

How do I refund a product purchased with Clearpay?

Where can I find out more about Clearpay?

Clearpay

I haven't received my delivery tracking link

Where do you deliver to and how much does it cost?

Can I choose a specific delivery date and time?

My delivery date is missing from my confirmation email

Where can I collect my order from?

Do you offer same day delivery?

My order is out for delivery and I need to amend the delivery instructions

I have received the wrong item/my item is damaged

What’s your refund and return policy?

Where are my candles/personalised disc?

Where is the gift note placed in the order?

What should I do if an item is missing from my order?

I need to change my delivery address!

My order has been delayed, will it still be fresh/edible?

Why does my product look like it has mould?

When will my order be delivered?

Can I have my order delivered to a PO Box?

Delivery

Are the wedding cakes assembled / Do the drivers set up the cake or do we do it ourselves?

What size cake should I order?

Can I try before I buy?

Can I taste wedding cakes in the Soho Store?

Wedding

What is the white gel pouch in my order?

How long will my cake last?

How long will my product last?

Product Care

How do I join The Squidge Society?

What are the benefits of joining The Squidge Society?

How do I refer a friend?

How do I check how many points and rewards I have?

Can I earn points for past purchases?

Will I still earn points if I use a discount code?

When will my points be approved?

When do my points expire?

How do I unlock Early Access?

How can I unsubscribe from The Squidge Society?

How do I redeem my free gift?

Why has my tier changed?

What do I get in the Sweet Slice tier?

What do I get in the Luxe Layer tier?

What do I get in the Showstopper tier?

Rewards & Loyalty

Are your stores open to make a booking for afternoon tea?

Are your stores open for collection or pickup?

Our Soho Store

Where is your Brownie Subscription service?

Can I work for Cutter & Squidge?

Why do you have a dog in your logo?

Are the Potion Room or Common Room Afternoon Teas still running?

Can I use my gift voucher in store?

Everything Else!

What’s on the menu for The Grantham Afternoon Tea?

What’s on the menu for Mrs Patmore’s Downstairs Afternoon Tea?

What are the two Downton Abbey Afternoon Tea experiences?

When and where does the Downton Abbey Afternoon Tea take place?

Can you accommodate allergies or dietary requirements?

Can I book for a large group?

How do I book?

What happens if I’m late?

How long is each sitting?

Downton Soho Afternoon Tea

When is the Diwali 2025 collection available?

What’s in the Diwali 2025 Collection?

Why should I choose Cutter & Squidge Diwali Cakes for 2025?

Are there any new products this year?

Is this collection suitable for Hindu celebrations?

Are these items available in store?

Diwali 2025

What if my jewellery is faulty or not as described?

Can I return my jewellery for a refund if I change my mind?

Can I return my jewellery for quality or mis-description issues?

How do I send my jewellery back?

Will items ordered come together?

Is this jewellery suitable for gifting?

What jewellery is available?

Can I send gifts to multiple addesses?

How many people can I sends gifts to?

Can I send different treats to a new group recipients?

I can't find the product I want to send

I want to order a bespoke sleeve for my gifts

Multi Address Orders

When will I receive my refund?Updated 3 hours ago